The information provided on this page is intended as a general guide only and does not constitute legal advice. Refund policies may vary depending on individual circumstances. For specific legal advice, please consult a qualified legal professional.

At Hanbok Australia, most of our garments are custom-made or made to order. For this reason, we have the following refund policy in place.

Deposits & Payments

• A deposit or full payment is required to confirm your order before any fabric is purchased or cutting begins.

• For custom orders, payment may be made as:

  • a deposit with the remaining balance paid upon pickup, or

  • full payment upfront, depending on the order value and arrangement.

Custom Orders & Alterations

• Once fabric cutting or production has commenced, deposits and payments are non-refundable.

• As each hanbok is made specifically to your measurements and design choices, refunds, returns, or exchanges are not accepted after this stage.

• Size changes after cutting are strongly discouraged and may not be possible. If alterations are requested, additional charges may apply.

Cancellations

• Orders may be cancelled before fabric cutting begins, subject to any costs already incurred (such as consultation or fabric sourcing).

Final Payment & Collection

• Any remaining balance must be paid in full at the time of pickup before the garment is released.

If you have any questions regarding payments, timelines, or alterations, please feel free to contact us prior to placing your order.